Update on TTD Services

Through These Doors, staff and volunteers have been busy at work since the stay-at-home orders were put in place, and the general response to COVID-19 was initiated. Remote work brings its challenges, but we were determined to be there to provide services for people living in fear of an abuser and for people living with the continuing effects of their behavior.

Our data tells a story about our services:

At TTD, calls to our helpline increased by nearly 40% compared to last year at this time. All other phone calls increased by 150%, and electronic communications increased by almost 70%. The only decrease that we have seen is in face-to-face contacts, for obvious reasons.

In this year to date, we have sheltered 75% more people than last year. Although we are purposefully placing fewer families in our shelter building, we are locating families in other confidential locations in large numbers.

We are so happy that we have been able to deliver this vital service. The work is costly and takes a lot of time. We are deeply grateful to donors and funders who have provided financial support to pay for all of this additional sheltering work.

Also, we are receiving important feedback from people calling our helpline. When the pandemic started, approximately 97% of callers told us that their safety was affected by the pandemic and that they had elevated safety concerns due to COVID-19. Last month, the number dropped; 80% of callers answered ‘yes’ to those questions.

99% of people on the helpline reported that TTD advocates could address their needs without meeting face to face. That number was virtually unchanged from the previous month. We are incredibly proud of this result. Helping people stay safe in all of the ways that we can is our highest goal.

Thank you to everyone who has been supporting us during this challenging time. Please remember, if you or someone you know needs our services, our 24-hour helpline is an excellent resource at 1-800-537-6066.